Rock5/FAQs - Revision history

Suisse00: Adding 5v warning about many power adapter not going above 15W while other voltage can delivery more wattage.

2023-07-30T17:11:39Z

Adding 5v warning about many power adapter not going above 15W while other voltage can delivery more wattage.

Raphael: /* Q: My Rock 5B HDMI doesn't display anything */

2023-03-15T18:20:55Z

‎Q: My Rock 5B HDMI doesn't display anything

Raphael: /* Boot */

2023-03-15T18:20:30Z

‎Boot

Jack-ma: /* Q: My ROCK 5B doesn't boot, how to check if it's dead */

2023-01-04T02:35:43Z

‎Q: My ROCK 5B doesn't boot, how to check if it's dead

Jack-ma: /* Q: My ROCK 5B doesn't boot, how to check if it's dead */

2022-12-08T01:34:47Z

‎Q: My ROCK 5B doesn't boot, how to check if it's dead

Stephen at 06:31, 7 December 2022

2022-12-07T06:31:28Z

Jack-ma at 06:42, 5 December 2022

2022-12-05T06:42:07Z

Jack-ma at 06:41, 5 December 2022

2022-12-05T06:41:08Z

Hipboi: /* Q: My new ROCK 5B can not boot / stuck in infinite boot loop */

2022-11-23T10:40:34Z

‎Q: My new ROCK 5B can not boot / stuck in infinite boot loop

Hipboi at 11:56, 31 October 2022

2022-10-31T11:56:11Z

@@ Line 34: / Line 34: @@
 * Check the other [[Rock5/5b/power_supply | Power Supply]] status reported by the community.
 * Wait for Radxa's porting of the PD negotiation to the bootloader(u-boot)
 == Boot ==

@@ Line 45: / Line 45: @@
 ===== Q: My Rock 5B HDMI doesn't display anything=====
-*you can manually add the HDMI resolution and frametime in the /boot/extlinux/extlinux.conf
+*you can manually add the HDMI resolution and framerate in the /boot/extlinux/extlinux.conf
 *just add video=1920x1080@60 to the append line (just change the resolution and framerate to a resolution your monitor supports)

@@ Line 43: / Line 43: @@
 * Plug the ROCK 5B USB C to PC with USB A to C cable, the Green LED should be solid on
 * Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back panel of the PC.
 ==OS==

@@ Line 41: / Line 41: @@
 * Power off the ROCK 5B, remove eMMC module, SD card, NVMe SSD
 * Press and hold the [https://wiki.radxa.com/mw/images/b/bb/Rock-5b-hw.png maskrom button(label 32)]
-* Plug the ROCK 5B USB C to PC with USB A to C cable
+* Plug the ROCK 5B USB C to PC with USB A to C cable, the Green LED should be solid on
 * Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back panel of the PC.

@@ Line 42: / Line 42: @@
 * Press and hold the [https://wiki.radxa.com/mw/images/b/bb/Rock-5b-hw.png maskrom button(label 32)]
 * Plug the ROCK 5B USB C to PC with USB A to C cable
-* Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back pane of the PC.
+* Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back panel of the PC.
-−
 ==OS==

← Older revision		Revision as of 06:31, 7 December 2022
Line 43:		Line 43:
	* Plug the ROCK 5B USB C to PC with USB A to C cable		* Plug the ROCK 5B USB C to PC with USB A to C cable
	* Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back pane of the PC.		* Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back pane of the PC.
		+
		+
		+	==OS==
		+
		+	===== Radxa APT public key is not available =====
		+	: When I try to run apt update, i get following error:
		+
		+	<pre>
		+	root@rock-5b:~# apt update
		+	Hit:1 http://security.debian.org/debian-security bullseye-security InRelease
		+	Hit:2 http://httpredir.debian.org/debian bullseye InRelease
		+	Get:3 http://apt.radxa.com/bullseye-stable bullseye InRelease [2362 B]
		+	Hit:4 http://httpredir.debian.org/debian bullseye-updates InRelease
		+	Hit:5 http://httpredir.debian.org/debian bullseye-backports InRelease
		+	Err:3 http://apt.radxa.com/bullseye-stable bullseye InRelease
		+	The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 9B98116C9AA302C7
		+	Reading package lists... Done
		+	W: GPG error: http://apt.radxa.com/bullseye-stable bullseye InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 9B98116C9AA302C7
		+	E: The repository 'http://apt.radxa.com/bullseye-stable bullseye InRelease' is not signed.
		+	N: Updating from such a repository can't be done securely, and is therefore disabled by default.
		+	N: See apt-secure(8) manpage for repository creation and user configuration details.
		+	</pre>
		+
		+	The reason is the public key has expired. You can execute the following command to get the new available.
		+
		+	<pre>
		+	sudo apt-get install -y wget
		+	export DISTRO=bullseye-stable
		+	wget -O - apt.radxa.com/$DISTRO/public.key \| sudo apt-key add -
		+	sudo apt-get update
		+	</pre>

@@ Line 2: / Line 2: @@
 {{Languages|rock5/FAQs}}
-__NOTOC__
+__TOC__
 == General ==

← Older revision		Revision as of 06:41, 5 December 2022
Line 34:		Line 34:
	* Check the other [[Rock5/5b/power_supply \| Power Supply]] status reported by the community.		* Check the other [[Rock5/5b/power_supply \| Power Supply]] status reported by the community.
	* Wait for Radxa's porting of the PD negotiation to the bootloader(u-boot)		* Wait for Radxa's porting of the PD negotiation to the bootloader(u-boot)
		+
		+	== Boot ==
		+	===== Q: My ROCK 5B doesn't boot, how to check if it's dead =====
		+	: To troubleshoot if ROCK 5B is defective in the following steps:
		+
		+	* Power off the ROCK 5B, remove eMMC module, SD card, NVMe SSD
		+	* Press and hold the [https://wiki.radxa.com/mw/images/b/bb/Rock-5b-hw.png maskrom button(label 32)]
		+	* Plug the ROCK 5B USB C to PC with USB A to C cable
		+	* Check if there is new USB device in the PC Device Manager, if yes, the ROCK 5B is live. If not, try other USB ports, we recommend to connect ROCK 5B to the back pane of the PC.

@@ Line 31: / Line 31: @@
 * Use official Power Supply - [[Rock5/accessories/radxa-power-pd30 | Radxa Power PD 30W]]. (Strongly recommended) The Radxa Power PD 30W is tested with all conditions on ROCK 5B.
 * Use faster SD card or eMMC module and disable the bootloader/kernel serial console
 * Check the other [[Rock5/5b/power_supply | Power Supply]] status reported by the community.
 * Wait for Radxa's porting of the PD negotiation to the bootloader(u-boot)

← Older revision		Revision as of 11:56, 31 October 2022
Line 24:		Line 24:
	===== Q: Also, are heatsinks and fans included in the price? =====		===== Q: Also, are heatsinks and fans included in the price? =====
	: No, the heatsink and fan are not included by default.		: No, the heatsink and fan are not included by default.
		+
		+	== Power Supply ==
		+	===== Q: My new ROCK 5B can not boot / stuck in infinite boot loop =====
		+	: ROCK 5B supports USB PD power negotiation to higher voltage such as 9V, 12V, 15V, 20V to meet the total system power load requirements(around 30W with WiFi, SSD, USB peripherals etc). Currently the PD negotiation is implemented in the kernel driver, we need to boot to the kernel to start negotiation, however some Power Supply can not wait the ROCK 5B to negotiate and cut the power off when timeout, which cause the infinite boot loop. We provide the following suggestions:
		+
		+	* Use official Power Supply - [[Rock5/accessories/radxa-power-pd30 \| Radxa Power PD 30W]]. (Strongly recommended) The Radxa Power PD 30W is tested with all conditions on ROCK 5B.
		+	* Use faster SD card or eMMC module and disable the bootloader/kernel serial console
		+	* Check the other [[Rock5/5b/power_supply \| Power Supply]] status reported by the community.
		+	* Wait for Radxa's porting of the PD negotiation to the bootloader(u-boot)